Conflict Resolution Course SPS202 – De-escalation Skills

Conflict Resolution & De-escalation (SPS202)

Join our Conflict Resolution Course SPS202 and master de-escalation techniques for security, hospitality, and event management. Enrol now!

60 Min.
No Prerequisites

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Conflict Resolution & De-escalation (SPS202)

Original price was: $ 149.Current price is: $ 49.

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Course Code: SPS202

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Course Details:

Total Duration:

60 Min.

Course Modules:

Skill Level:

Basic

Prerequisites:

Career Opportunities:

Security Officer or Event Steward

Customer Relations Manager

Public Safety Official

Frontline Hospitality or Retail Supervisor

Course Description:

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Conflict Resolution & De-escalation (SPS202)

Conflict Resolution & De-escalation Techniques Online: SPS202

Welcome to the Conflict Resolution Course that is specifically designed for professionals in security, protective services, and customer-facing roles. Our Conflict Resolution & De-escalation Techniques Online (SPS202) offers a robust framework for identifying early warning signs, communicating with clarity, and implementing strategic interventions that diffuse conflict and promote safety.

Why Enrol in This Conflict Resolution Course?

In today’s fast-paced environments, whether in corporate settings, public spaces, or events, the ability to manage conflict is a crucial skill. Our course empowers you to:

Identify and Analyse Risks: Understand the underlying causes and psychological triggers behind conflicts.
Master De-escalation Techniques: Apply proven verbal and non-verbal communication strategies to defuse potentially volatile situations.
Implement Structured Resolution Frameworks: Learn step-by-step processes for managing conflict, from initial tension to resolution and post-conflict reviews.
Enhance Professional Safety and Composure: Equip yourself with the skills to remain calm under pressure, thereby ensuring both your safety and that of others.

Course Modules

Our structured course comprises four in-depth modules:

Module 1: Understanding Conflict Dynamics Explore the causes, stages, and psychological factors that contribute to conflict.
Module 2: Communication Skills for De-escalation Learn how to use clear, effective communication to calm tense situations.
Module 3: Practical Conflict Resolution Strategies Engage with real-world scenarios to apply resolution techniques tailored to diverse situations.
Module 4: Maintaining Safety and Post-Conflict Measures Implement measures to prevent future incidents and foster a safer environment.

Who Should Take This Conflict Resolution Course?

This course is ideal for:

Security personnel and protective services staff
Law enforcement officials
Customer-facing employees in retail, hospitality, or public service sectors
Event organisers and volunteers responsible for crowd management
Anyone looking to enhance their conflict resolution and de-escalation skills in high-pressure environments

Course Format & Certification

Format: Online, self-paced study via the OTC platform
Assessments: Short quizzes following each module to reinforce key concepts
Certification: Upon successful completion, receive a verifiable electronic certificate titled “Conflict Resolution & De-escalation Techniques Online: SPS202.”

Enroll Now

Join professionals across Australia who trust us for actionable, compliance-focused training. Explore other safety and securirty courses!

Useful Links & Resources:

Guide to Conflict De-escalation

22 Body Language Examples And What They Show About People

Buy course to unlock more resources.

Factsheets, PDFs, Keypoints and much more...

Course Modules:

Module 01

SPS202-M1-Understanding Conflict Dynamics

Conflict Resolution & De-escalation Techniques Online – Recognising the Roots of Conflict

Welcome to Module 1 of Conflict Resolution & De-escalation Techniques Online: SPS202. Here, you’ll learn how conflicts arise, focusing on triggers, psychological underpinnings, and the various stages conflict can pass through. By identifying these early indicators, you’ll be better prepared to implement de-escalation measures before tensions boil over.

Learning Objectives

Examine the primary causes and contributing factors of workplace or public-facing conflicts.
Understand the psychological stages of escalation.
Recognise early warning signs that a confrontation may intensify.

Module 02

SPS202-M2-Communication Skills for De-escalation

Conflict Resolution & De-escalation Techniques Online – Mastering Verbal and Non-Verbal Cues

In Module 2, you’ll explore how to employ specific communication strategies that calm volatile situations. From word choice to tone and body language, this module shows you how intentional communication can redirect conflict towards resolution. By modelling empathy, clarity, and respect, you’ll transform heated confrontations into productive dialogues.

Learning Objectives

Use verbal and non-verbal tactics to convey respect and understanding.
Employ active listening skills to validate another person’s perspective.
Apply calming techniques that reduce hostility and encourage cooperation.

Module 03

SPS202-M3-Practical Conflict Resolution Strategies

Conflict Resolution & De-escalation Techniques Online – Applying Step-by-Step Resolution Methods

Module 3 delves into actionable conflict resolution frameworks suitable for both straightforward and complex scenarios. You’ll discover how to structure your approach, ensure fairness, and maintain control when implementing a resolution. By learning adaptable tactics, you can handle disagreements of varying intensities with greater confidence.

Learning Objectives

Follow a proven framework for resolving conflicts in a structured manner.
Use problem-solving techniques that address root causes rather than surface issues.
Adjust your conflict resolution approach depending on the severity and context of the dispute.

Module 04

SPS202-M4-Maintaining Safety and Post-Conflict Measures

Conflict Resolution & De-escalation Techniques Online – Ensuring Long-Term Safety and Prevention

The final module outlines essential follow-up actions that help reduce the likelihood of recurring issues. Topics include self-reflection, team debriefings, and ongoing preventative strategies. By focusing on teamwork, continuous learning, and a structured post-conflict review, you’ll create safer, more harmonious environments for everyone involved.

Learning Objectives

Conduct meaningful post-incident debriefings to identify lessons learned.
Implement safety checks and preventative measures for future interactions.
Foster a supportive environment that values open communication and cooperation.

Reviews:

"Starting with OTC was a breeze. The registration process was straightforward, and I could access my course within minutes. The dashboard is user-friendly, and I loved being able to track my progress through the modules. It's amazing how flexible the schedule is — I could learn after work and even during my commute!"

"The depth of knowledge I gained from the AI Training Course was impressive. Each module was packed with actionable insights and the latest industry practices. The instructors were responsive and truly experts in their fields. I particularly appreciated the interactive quizzes that helped reinforce my understanding of complex concepts."

"Halfway through my Disability Training certification, I've already applied what I've learned in my current job role. The real-world applications and case studies make the learning practical and directly applicable. OTC has truly helped me enhance my professional skills in a way that textbooks simply couldn't."

"Completing the courses at OTC felt like a major achievement. The final assessments were challenging but fair, and earning my certification was a proud moment. The instant digital certificate and the option for a printed version were great touches. It’s exciting to add such a credible certification to my resume."

"Verifying my OTC certificate with employers was straightforward thanks to the QR code feature. This added layer of verification really sets OTC apart from other online training options. It’s reassuring to know that my achievements are recognised and verifiable in such a professional manner."

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Conflict Resolution Course SPS202 – De-escalation Skills

Conflict Resolution & De-escalation (SPS202)

Conflict Resolution & De-escalation (SPS202)

Course Code: SPS202

Course Details: